Welcome to
Service Check
Today’s consumers are more demanding than ever. How do you stay ahead of the curve? ServiceCheck is the answer.
Resolve. Retain. Improve.
Consumer knowledge grows, and their expectations grow with it. We work with you to develop solutions to help your brand respond more intelligently.ABOUT SERVICECHECK
The Original
Pioneer of
Guest Recovery
For 35+ years, ServiceCheck has been the trusted partner for brands seeking to turn guest issues into lasting loyalty – operating – 24/7/365, exclusively for the restaurant and retail industry.
35+
Years of Experience
95%
RESTAURANT & RETAIL
BRAND CLIENTS
24/7
Year-Round Support
1st
Contact Resolution Focus
35+
YEARS PIONEERING GUEST RECOVERY
Built for Guest Recovery.
Built to Last.
ServiceCheck didn’t just enter the guest feedback space — we created it. As the original pioneer of Guest Feedback and Recovery outsourcing for the restaurant industry, we’ve spent over three decades perfecting what it means to be a true extension of a brand’s guest relations team.
We understand the stakes: a single unresolved guest issue can mean lost revenue, negative reviews, and eroded loyalty. That’s why we’ve made first-contact resolution the cornerstone of everything we do.
From legacy phone channels to the latest digital and social platforms, ServiceCheck has continuously evolved — and today we’re leading the industry into the AI era, without losing the human touch that drives real guest relationships.
“We help brands turn every guest
complaint into a recovery opportunity —
resolving issues quickly, protecting revenue, and
building the kind of loyalty that keeps guests
coming back.”
ServiceCheck
Built Around Resolution
Guest Recovery & Feedback
We capture and resolve guest concerns across phone and digital channels — including web, app, and social media — with first-contact resolution at the core. Every interaction is centralized in our proprietary, restaurant-specific CRM. 
Platform Integrations
ServiceCheck integrates seamlessly with loyalty and rewards programs and online ordering platforms, enabling immediate issue resolution and recovery at the moment it matters most — before a guest churns. 
Actionable Insights
Our centralized CRM delivers powerful visibility into guest behavior, recurring issues, and performance gaps — giving brand leaders the intelligence they need to make smarter operational decisions. 
Store Helpline Services
Our Store Helpline reduces operational burden on your field teams by providing fast, reliable support for location-level inquiries, improving consistency and efficiency across your entire footprint. 
Employee Hotline
ServiceCheck’s Employee Hotline services reduce organizational risk and improve internal efficiency, providing confidential reporting and support channels that protect your people and your brand.
Next-Gen AI Capabilities
AI Agents, AI Chat, and AI Insights Reporting — all designed to improve resolution, surface trends faster, and power smarter, data-backed decisions at scale.THE FUTURE OF GUEST RECOVERY
Intelligence That
Drives Results
ServiceCheck is entering a new era of guest recovery — one powered by artificial intelligence that automates resolution, surfaces trends in real time, and unlocks insights that were previously invisible.
Our AI capabilities are deeply integrated into our CRM and omni-channel infrastructure that clients have trusted for decades — now supercharged with modern intelligence.
• AI Agents
• AI Insights Reporting
• AI Chat
ServiceCheck
Built Around Resolution
Guest Recovery Excellence
Our Customer recovery focused team, our depth of Industry knowledge and our customizable CRM all built to assure guest recovery and retention. 
First-Contact Resolution
We resolve issues the first time, every time — reducing escalations, protecting revenue, and leaving guests with a positive final impression. 
Always On
24 hours a day, 7 days a week, 365 days a year — we’re always there when your guests reach out, no matter the channel or the hour. 
Data-Driven Improvement
Every interaction generates insight. We turn feedback patterns into actionable intelligence that helps brands continuously improve operations and guest experience.